Technology specialist Bizerba relies on spare parts and repair services Balingen, November 2009 – the service makes all the difference. What is nothing more than lip service for many companies, lived at the technology manufacturer Bizerba from Balingen. So the company developed daily up to 50 new spare parts for its products, which can be processed by the world’s 1,000 employees of the service unit. Overall the company holds around 20,000 spare parts in the central warehouse from Balingen, 30,000 older parts can be produced on demand or procured. Nationwide deal with over 200 service technician specialized maintenance and repair of Bizerba equipment in trade and industry. And because time is money, the company has been fully its internal logistics on customer needs. Each service technician is equipped with our service information system mobile SIS, that automates the ordering of spare parts,”explains Robert Keller, Director business services at Bizerba of customer logs by telephone to our call Center. There, a job is created and transmitted with the help of SAP management software at the control console, the SIS control center.
From there the staff send all necessary information – about specific details of spare parts management and device history – via GPRS/UMTS to the Pocket PC of the respective technician on the spot”, cellar. In addition, the replacement of the worn parts is automated. The technician has again automatically the next day in his vehicle in stock must not repeat the order devoted to. This means of course, that we catalog all spare parts and provide the daily incoming parts directly for ordering”, says Keller. Bizerba places great emphasis on expert advice and a dedicated, customer-oriented support around issues of application, operation and data security in the service area. Where possible, valuable components always be repaired by machines, printer, power supplies, hard drives, circuit boards.
By the own repair Department in Balingen, the approximately 500 Components can easily be repaired, Bizerba guarantees the high quality and durable units. In addition, so Keller, customers save money, because the expert support instead of new acquisitions is of course cheaper and improves the life cycle of our products.” Ultimately this strategy even under ecological aspects pay out is because the repair and replacement of individual modules more advantageous for the eco-balance turns out as a complete new acquisition and disposal defective modules. About Bizerba: Bizerba is a worldwide operating technology company for professional system solutions of weighing, labelling, information and food service technology in the segments retail, food industry, manufacturing and logistics. Industry-specific hardware and software, powerful network-compatible management systems, as well as a wide range of labels & consumables and business services ensure the transparent control of integrated business processes and high availability Bizerba specific service features. Worldwide, Bizerba is present with 41 shareholdings in 23 countries and 56 country offices in over 120 countries. Revenue for the Group amounted to EUR 433 million in 2008. Headquarters of the company, which employs about 3,100 people, is Balingen; further production sites are located in Messkirch, Bochum, Vienna (Austria), Pfaffikon (Switzerland), Milan (Italy), Shanghai (China), Forest Hill (United States) and San Louis Potosi (Mexico). Contact: Bizerba GmbH & co. KG Claudia Gross Director global marketing & communication Wilhelm-herbal-Strasse 64 D-72336 Balingen phone + 49 7433 12-33 00 fax + 49 7433 12-5 33 00 E-Mail: