Bernhard Duhr Pastorat Street

The combination of training and subsequent coaching causes a significantly higher efficiency. 4. ITIL trained staff not over use their skills: includes a widespread phenomenon that ITIL trained staff not so used in their organization, that they can apply the acquired skills in projects or in the operation. In such cases, inevitably reduces the benefits and do not amortise the relevant investment in training. 5. Unternehmensindividuelle training often better meet the needs as standard offerings: usually staff visit external ITIL training with content standards. Often however, a leaner and benefits optimized ITIL training arises through individualized training.

You can be immediately to the aligned needs and specificities of the company, which employees more precisely tailored to be trained on their roles. Rahman estimates that, taking into account the principles of this plan reduces the total expenditure for the ITIL training by up to 40 percent and at the same time the benefits can be increased. On the other hand, he warns too much to use the red pencil. Given the steadily increasing demands in the IT service management the goal must be to develop intelligent training concepts that depict as accurately as possible the requirements, but leave at the same time the economic aspects do not ignore”, emphasizes the consultant. The ITSM Consulting AG is an independent, internationally operating IT consulting company in the areas of process optimisation and organisational Consulting IT service management ITSM consulting. In addition, the core competencies include the effective and efficient management of IT organizations in the interest of timely and targeted IT governance. At the same time, ITSM Consulting AG is one to the few training houses accredited by the TuV for ISO/IEC 20000 and all ITIL V3 training courses in Germany. Also there is a close cooperation with the ISACA and corresponding COBIT training courses are offered.

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